Shipping Policy

Last Updated: September 2, 2026

Thank you for shopping with Auren’s Pantry. We work to process and deliver your order as quickly and reliably as possible. Please review the information below regarding processing, shipping, tracking, and delivery.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Business days are Monday through Friday, excluding holidays.

During periods of high order volume, promotions, holidays, or unexpected fulfillment delays, processing may take slightly longer.

Once your order has shipped, you will receive a shipping confirmation with tracking information when available.

Estimated Delivery Times

Most orders are delivered within 5–12 business days after processing.

Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on your location, shipping carrier, product availability, fulfillment location, weather, holidays, and other circumstances outside our control.

Some orders containing multiple products may arrive in separate packages or on different days.

Shipping Rates

Shipping charges, when applicable, are calculated and displayed at checkout before you complete your purchase.

Any free-shipping promotions or offers will be displayed on our website or during checkout.

Order Tracking

When tracking information is available, it will be sent to the email address or contact information provided with your order.

Please allow up to 48 hours after receiving your shipping confirmation for tracking information to update.

Multiple Packages

In some cases, products from the same order may be fulfilled from different locations. As a result, your order may arrive in more than one package.

If you receive only part of your order, please check your shipping confirmation and tracking information before contacting us, as the remaining items may still be in transit.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, please contact us as soon as possible. We will make reasonable efforts to update the information before the order ships, but changes cannot be guaranteed once an order has entered fulfillment.

Auren’s Pantry is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

Delayed Packages

Shipping carriers may occasionally experience delays due to weather, high shipping volume, transportation disruptions, holidays, or other circumstances outside our control.

If your package appears significantly delayed, please contact us and we will assist you in reviewing the available tracking information.

Packages Marked Delivered

If your tracking information shows that your package was delivered but you cannot locate it, please:

• Check around the delivery location and any secure areas where the carrier may have left the package.

• Check with household members, neighbors, your front desk, or building management when applicable.

• Allow up to 24 hours, as some carriers may update tracking shortly before final delivery.

• Contact the shipping carrier using your tracking number.

If you are still unable to locate your package, please contact Auren’s Pantry and we will review the situation with you.

Lost or Damaged Orders

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and photographs of the product and packaging when applicable.

We will review the issue and work with you toward an appropriate resolution.

For packages that appear to have been lost in transit, please contact us so we can review the tracking information and determine the appropriate next steps.

International Shipping

International shipping availability, when offered, will be shown during checkout.

International orders may be subject to customs processing, duties, taxes, or other fees imposed by the destination country. Unless otherwise stated at checkout, customers are responsible for applicable import duties and taxes.

Customs processing may also result in additional delivery time.

Changes and Cancellations

We begin processing orders quickly. If you need to change or cancel an order, please contact us as soon as possible.

We cannot guarantee changes or cancellations once an order has entered processing or has been shipped.

Contact Us

If you have questions about your shipment or need assistance with an order, please contact us through the contact information provided on our website.

When contacting us about an existing order, please include your order number so we can assist you as quickly as possible.

Auren’s Pantry